Jonathan Burns runs Back Office Stars, a remote cloud bookkeeping firm serving Canadian small businesses and non-profits. His expertise is building teams and systems for exceptional professional service to demanding business owners. He sets a high bar for customer service, with responsive, clear communication that makes bookkeeping feel easy for business owners. He champions the work to build workflows and in-house tools that enable his team of skilled bookkeepers deliver accurate, consistent work every month. He's also making Back Office Stars more efficient by building AI-enhanced tools into how the firm operates. Jonathan got his B.Comm (Honours) from Queen's University and spent the first 6 years of his career in Brand Management at Procter & Gamble.